VP of Operations, full time

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At Modifly, The Vice President, Operations oversees the overarching business management of day-to-day operations within the agency. This position helps set standards and acts as governance for day-to-day projects, team management, and operational organizations. She/he oversees the management function of internal teams, excels at managing complex projects, advocates for the client, and expects high quality from the team. The Vice President, Operations will work with agency leadership to define, plan, and execute on-going refinement of operational practices across all agency teams. This includes the development and implementation of new processes, procedures, general improvements, talent resourcing / management, organizational planning, and budgetary planning/management.


  • Maintain, monitor and report on specific operational metrics (including staff utilization/productivity, accuracy against estimates, project production costs, and error rates) that show performance against targets
  • Actively research, develop and maintain best-in-class operational practices
  • Technology solutions, and collaboration with leadership for integrated financial, content, asset, social media management and project management allocation for the agency
  • Develop, implement, and maintain consistent time-tracking and resource management procedures for all team members
  • Audit, improve or replace our system for tracking detailed information about all projects and internal initiatives
  • Act as a leader to ensure all agency work is up to the standards of the agency from an operational, production and financial responsibility governance standpoint
  • Establish agency resource management to regularly evaluate the teams planned project volume
  • Partner with the agency leadership team to execute goals and objectives
  • Motivate teams to deliver high quality work consistently 
  • Provide leadership within the agency for daily operations in a way that empowers executives to focus on their strategic and creative strengths
  • Monitor department budgets and staffing resources 
  • Promote communication and information flow within all levels of agency operations. Act as a guiding force for internal operations 
  • Initiate, plan and drive (creative, project management or financial) acceleration projects to final stages of completion
  • Establish yearly and quarterly operational change management goals and metrics
  • Promote communication and information flow within all levels of the agency. Act as a guiding force for internal agency managers and staff
  • Develop operational procedures and establishes agency processes with agency partners
  • Establishes broad policies and objectives and ensures they are being executed
  • Work with agency talent leadership to oversee the development, training and delivery of training to staff on internal processes and standard operations procedures (SOPs)
  • Evaluates overall operations on a regular and systematic basis and reports results to the agency partners
  • Establish workflow and policies that enhance communication and productivity in the agency 
  • Maintain communications with appropriate agency and client personnel to ensure positive workflow, escalating exceptions and issues to Leadership level as required
  • As required, educating clients in the agency process and managing their needs and expectations
  • Advocate for master agency strategy, workflow procedures, and internal systems
  • Drive projects to final stages of completion by keeping the team both on track and highly motivated


  • Minimum of 4 years of experience within operations of an agency
  • Background in operations, agency finances and/or client services
  • Ability to lead the day-to-day operations of creative production environment
  • Experience working with clients to develop and negotiate contracts, project scopes and budgets
  • Knowledge of creative, marketing, media and social media agency operations 
  • Experience in recruiting, hiring, managing, developing and motivating
  • Knowledge and understanding of a wide range of interactive technologies, social platforms and is an expert in the integrated and interactive development process
  • Goal-oriented, success in managing through ambiguity and change in a fast-paced, complex environment
  • Strong analytical, strategic thinking and communication skills – have the ability to synthesize, develop and present clear and concise recommendations


  • San Diego Based
  • Position: Full-time
  • Benefits available include: Healthcare plan & 401K


Who and Where We Are: We are a diverse team of creatives, strategists, media buyers and other miscellaneous collaborators spread out all over the United States with a shared goal.

What We Do: We harness the powers of modern media to build connections between brands and consumers for the purpose of driving revenue and growth.

How Long We’ve Been Doing It:  We’ve been at this since 2017 and continuously evolve our approach to meet developing trends, while inspiring some of our own, along the way.

How We Do It:  We start by listening, learning and collecting information. Next, we build out a  customized plan with design meaningful content and artfully manage its distribution. The result? Data-driven, creative campaigns broadcast over modern media channels that create deep consumer relationships while delivering measurable insights into the impact on your brand’s performance.

Why We Do It: Our motivation is rooted in innovation. We are change agents with a passion to help brands leverage emerging technology to unlock modern solutions

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